Questions regarding ingredients

Presence of allergens in the products?

What do we do in case of a confirmed allergy?

Presence of fragrance in the products?

Presence of essential oils in the products?

Presence of palm oil in the products?

Presence of GMOs in the products?

Presence of pesticides in the products?

Presence of heavy metals in the products (nickel, lead, copper, chromium, …)?

Presence of chromium in the products?

Presence of aluminum in the products?

Presence of talc in the products?

Presence of squalane or squalene in the products?

Presence of mica in the products? Where does it come from? Is it ethical?

Presence of cochineal in the products?

Presence of phthalates? Bio-based nail polish – safe formulas?

Presence of gluten in the products?

Presence of maltodextrin in the products? Gluten-free?

Presence of sunscreen filters in foundations?

Presence of titanium dioxide? In nano form?

Presence of nanoparticles in the products?

Presence of comedogenic raw materials in the products?

Questions regarding products

Bamboo & organic silica: why? What are the benefits?

Where does the bamboo used for ZAO products come from?

Does the use of bamboo affect the lives of pandas locally?

Once my product is opened, how long can I use it?

What materials are the refills made of?

Why aren't there more refillable products?

Where are ZAO products manufactured?

Questions regarding certifications

Is the brand certified organic? What is COSMOS?

Why only 10% organic ingredients in certain formulas? Why are your products not 100% organic?

What is the shelf life of products compared to non-organic cosmetics?

Are the products as effective as conventional products (wear, colour…)?

Is the ZAO brand vegan?

What does « Daring” mean on certain products?

How are products tested if they are not tested on animals?

Can pregnant women use ZAO products?