NEW: ZAO Subscription, enjoy up to 20% OFF all year round and much more!
👉 Click here to learn more
0
Log in
EN
THE BRAND
IA ADVISOR
GIFTS
SKIN CARE
PALETTES
COMPLEXION
EYES
LIPS
NAILS
ACCESSOIRES
PROMO
CAP BAMBOO
SUBSCRIPTION
RETAILERS
Home
›
FAQ
Questions about ingredients
Are allergens present in the products?
Are essential oils present in the products?
Bamboo & organic silica: why? What are the benefits?
Titanium dioxide: why? In nano form?
Are nanoparticles present in the products?
Are heavy metals present in the products (nickel, lead, copper, chromium…)?
Is chromium present in the products?
Is palm oil present in the products?
Are anti-ageing active ingredients present in the products?
Is aluminium present?
Is gluten present in the products?
Is talc present in the products?
Are comedogenic raw materials present in the products?
Can pregnant women use the products?
Once my product is opened, how long can I use it?
Are micas present in your products, where do they come from? Is it ethical?
Questions about products
Why bamboo packaging? Where does the bamboo come from?
Are the materials recyclable? Which bin should they go in?
Why aren't there more refillable products?
What should I do if I have an allergic reaction?
Your finished products aren't tested on animals, but what about the ingredients?
Where are the products manufactured?
Questions about certifications
What is the shelf life of products compared to non-organic cosmetics?
Why only 10% organic ingredients in some formulas?
What is COSMOS?
Are the products as effective as conventional ones (wear, colour…)?
Does organic certification guarantee GMO-free products?
Is the brand vegan-certified?
The Eco-box: bring back your used packaging!
What is the Eco-box? OK ?
Why offer this solution?
What can be put in the Eco-box?
Where can I find it?
Secure payment
Free shipping from €59.00
Delivery within 48h - 72h
Customer service
New website, new experience! 10% off EVERYTHING on the website with the code ZAONEW10 until 28/06/26.